The publish Frasers Hospitality rethinks staff enablement with cutting-edge technologies appeared first on TD (Travel Daily Media) Travel Daily Media.
Frasers Property Group’s enterprise unit Frasers Hospitality continues to spice up its service high quality via each human useful resource coaching and using state-of-the-art technologies.
That stated, Frasers Hospitality joined Google Cloud’s AI Cloud Takeoff (AI CTO) programme and collaborated with Kyndryl, a Google Cloud companion, to develop a sensible AI agent-based SOP creation and data base app.
Built utilizing Google Cloud’s Firebase Studio, Vertex AI platform, and natively-multimodal Gemini API, the app routinely analyzes greatest follow coaching movies to generate SOP paperwork and Business Process Model and Notation 2.0 (BPMN) flowcharts.
These are reviewed by managers and made obtainable to staff as coaching modules through the app’s data base.
To guarantee accessibility throughout Frasers Hospitality’s multinational workforce, the app features a built-in translation characteristic powered by Google Cloud’s Translation API.
Why such technologies are needed
Given how each element, from room repairs to staff attentiveness, instantly influences visitor satisfaction, evaluations, model popularity, and occupancy charges, the corporate sees a must onboard and prepare new workforce members concurrently.
This demand is additional pushed by Frasers Hospitality’s dedication to staff improvement, making ongoing coaching a important and regularly evolving precedence.
This course of is made extra advanced by frequent updates to in-room facilities, corresponding to espresso machines or washers, to satisfy fashionable expectations.
Each new equipment requires new set up and upkeep procedures for normal upkeeping.
Manually updating commonplace working procedures (SOPs) throughout various properties and languages is time-intensive.
That stated, the brand new digital resolution has been initially rolled out for Frasers Hospitality properties in Singapore and can be progressively rolled out throughout Southeast Asia.
Indeed, Frasers Hospitality has earned quite a few trade accolades that acknowledge its dedication to curating distinctive visitor experiences. The implementation of its newest resolution reinforces this dedication.
As Frasers Property managing director for group digital and expertise Ian Loe places it: “With Google Cloud’s easy-to-use software components and its Gemini 2.5 Flash model performing exceptionally well without fine-tuning, we went from solution ideation to production in just six weeks. The ability to quickly generate and disseminate easy-to-digest procedural documents from videos has fundamentally reshaped our approach to training. It has enabled us to transition to a scalable and structured staff development program that ensures a consistent guest experience across our hospitality portfolio. We’re also exploring its use in facilities management across our wider multi-asset class portfolio.”
Looking forward, Frasers Hospitality is piloting a characteristic that transforms text-based SOPs into movement graphics with voiceovers, recognizing that visible codecs can improve studying for sure staff. This subsequent part stays exploratory and centered on sensible outcomes.
The publish Frasers Hospitality rethinks staff enablement with cutting-edge technologies appeared first on Travel Daily Media.
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